February 15, 2019
The Levy County Sheriff’s Office has been contacted by AT&T and told only AT&T wireless service to 911 emergency calls has been interrupted. This interruption has affected all of Levy County. AT&T wireless subscribers who call 911 from their mobile device will be automatically re-routed to the Levy County Sheriff’s Office non-emergency line.
What this means is the operator answering your call will not know your call is an emergency. All emergency calls will be immediately transferred into our emergency communications center. The emergency operator will not have access to your phone number or location when you call. Be prepared to provide this information to the 911 operator.
Please be patient with our Communication Center operators as this is not a problem we have control over. AT&T has assured the Levy County Sheriff’s Office this issue is being worked on and a resolution to this issue is expected soon.
We thank you for your understanding.